UNO Extras Frequently Asked Questions

• What is UNO Extras?
  Uno Extras is a loyalty program designed to reward our guests for visiting UNO. Members will earn 5 points for every dollar spent on food and beverages, before tax and tip. Once 800 points are accumulated, a $10 coupon will be added to that account. There will also be surprise reward opportunities from time to time sent via the UNO app or email.

• How do I join UNO Extras?
  The easiest way is to download the UNO app from the App Store or Play Store on your mobile device and sign up there. Or, you can sign up on the UNO website at www.unos.com/extras.

• Does it cost anything to join?
  No, it’s completely free to join.

• Is UNO Extras available at all Unos Restaurants?
  UNO Extras is available at most UNO locations.

• Do I have to provide an email address?
  Yes, when you initially set up your profile. Opting into email communication is a great way to learn about special exclusive offers and rewards for members. However, in your profile, you can opt out of email communication.

• Do I have to provide my birthday?
  Yes, you do have to provide your birthday so that we can help you celebrate by sending you a special birthday coupon! Your birthday coupon will be issued as long as you have visited UNO and spent a minimum of $20 (dine in or takeout) within 11 months of your birthday.

• Do I have to provide my phone number?
  Yes, you do have to provide a phone number for your account, as this is one way that you can connect your check to your account should you not have access to the UNO app during your visit. You will not receive emails or texts unless you opt in to receive them.

• When will my points appear in my account?
  Points will appear in your account shortly after the connected check is closed.

• How quickly will I receive my initial reward for signing up?
  You will receive a confirmation email shortly after signing up for UNO Extras, and you will see your initial reward for a free individual pizza (with purchase) show up within 24 hours.

• When can I redeem my rewards?
  As soon as they show up in your account you are able to redeem them.

• Can I use my coupon as well as my Extras dollars?
  You may not apply your UNO Extras $10 coupon to discounted items or alcohol. UNO Extras $10 coupons my not be used in conjunction with other offers or discounts. Only one coupon may be applied to each online or app order. Multiple coupons may be used, however, for dine-in orders.

• Do I earn points for everything I purchase?
  You earn points for all food and beverage purchases. You will not earn points for purchasing gift cards.

• Can I redeem my Extras coupons on any purchases?
  You may redeem your UNO Extras $10 coupons on non-discounted food & beverage (non-alcoholic) purchases.

• Do I earn points for buying a gift card?
  No, you will not earn points for purchasing gift cards. Points are earned for food & beverage purchases only.

• Can I earn points when ordering catering?
  Yes you can.

• How do I connect my check to my account so that I earn and redeem my rewards?
  There are two ways to do this. You can provide the server/bartender/host with your phone number and they will enter it into our point-of-sale system. Or, you can click the “Loyalty Check-In Code” button on your app. This will provide you with a four digit code which you'll then give to your server/bartender/host to enter into our point-of-sale system. Both of these methods will connect your check to your account, allowing you to redeem the rewards you have available.
  
  When ordering pick-up or delivery in the app or online, simply sign into your account prior to ordering to earn or redeem rewards.

• What should I do when I want to redeem my Extras dollars or a coupon?
  You should inform your server/bartender/host which coupon(s) you would like to apply to your check.

• I used to receive coupons in my email, will I still be receiving those?
  The coupons will be shared with you via your UNO Extras account so that they are available in the same place as your reward coupons.

• Will there still be a lunch club?
  The UNO Extras program replaces all of the previous clubs and programs combining the joy of rewards into one all-encompassing package.

• Do my rewards expire?
  All UNO Extras coupons expire after 60 days. Any coupons or promotions will have their own expiration date listed.

• Can I use my Extras coupons to purchase a gift card?
  No, Extras coupons cannot be redeemed for gift cards.

• Can I use part of my Extras coupons and save the remainder?
  No, reward coupons must be used in $10 increments. For example, if your order is only $6 and you apply a $10 coupon, you will lose the remaining balance of $4.

• Can I transfer my rewards to another member?
  No, each account is unique and rewards cannot be transferred between accounts.

• Is there a limit to how many rewards I can have in my wallet at one time?
  No! The more you dine at UNO, the more rewards you will receive.

• When I redeem my rewards on a check, will I still earn points for that check as well?
  Yes, you will still earn points for the dollars spent after applying any coupons or rewards.

• Who should I contact if I have an issue with my account or I did not receive rewards?
  Please use this form to request help with the UNO Extras program. If you are missing points from a visit we will need the following information: Date of visit, Check #, Check amount.